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Questions, answered
At thegifthaus.store, we bring you a wide range of thoughtful gifts and surprise ideas for every occasion. Whether it’s birthdays, anniversaries, celebrations, or just to make someone smile, we make online gifting simple, reliable, and special with fast delivery across the city.
- What is the expected delivery time?
- Delivery usually takes 24–48 hours, depending on your location and selected product.
- What is your refund or exchange policy?
- Customized or personalized gifts are non-refundable. However, if there is any issue with the product, please contact our support team and we will assist you with a replacement or refund based on the case.
- What are your delivery charges?
- Delivery charges vary based on the delivery area and will be clearly shown at checkout before placing your order.
- How can I submit a complaint or feedback?
- You can reach out to us via our contact page on thegifthaus.store or message us on our official WhatsApp support.
- Can thegifthaus.store cancel any order without prior notice?
- thegifthaus.store reserves the right to cancel any order due to unavailability of stock, incorrect information, or unforeseen circumstances.
- Can prices or products change without prior notice?
- Yes, thegifthaus.store may update product listings, prices, or offers at any time without prior notice.
- How long does it take to receive a refund for canceled orders?
- Refunds for canceled orders are processed within 10–14 working days, depending on bank processing times.
- How do I build my own gift box?
- Open a build-your-own gift box and choose your box, then pick what goes inside it. Each section tells you whether a choice is required and how many items you can add. The running total updates as you choose, and it is shown next to the Add to Cart button the whole time, so you always see the price before you commit.
- How does gift personalisation work?
- Where a product supports it, you can add details such as a recipient name, a sender name, a gift message or engraving text while you are configuring the gift. Those details are saved with your order and are shown back to you in your cart before checkout.
- Can the items I choose change the final price?
- Yes, for build-your-own gift boxes. Some choices are included in the package price and others add to it — each option shows which. The total shown before you add the box to your cart is the amount you pay for it.
- How is delivery calculated?
- Delivery is charged per area. When you choose your delivery area, the storefront shows that area’s delivery charge, its minimum order if it has one, and its estimated delivery time where we have set one. The charge appears in your cart and again at checkout before you place the order.
- How do I pay?
- Cash on delivery. You pay the rider when your gift arrives. No card details are taken online at any point.
- How can I track my order?
- Go to the Track Order page and enter the Order ID you received when you placed the order, together with the mobile number you ordered with. Both must match, and the page shows the current status of the order.
- What happens if something I chose is out of stock?
- Products that are out of stock cannot be added to the cart, and options that are unavailable cannot be selected inside a gift box. If stock changes after you order, we contact you before preparing the order.
- Where do you deliver?
- We deliver across Karachi. The list of areas we serve is shown when you choose your delivery area, along with the charge and timing for each one.