Privacy & Terms
This page explains what The Gift Haus collects when you order, why we collect it, who else can see it, and the terms that apply to your order. It describes how thegifthaus.store actually works today.
Some details below are marked as awaiting confirmation. Those are facts about the business rather than the website, and they will be filled in rather than guessed.
Who we are
The Gift Haus is a gift shop based in Karachi, Pakistan, selling handmade chocolate bouquets, gift boxes and keepsakes at thegifthaus.store. Our registered business name and postal address are awaiting confirmation.
The website was built for us by Chambrix. Chambrix does not operate the shop and does not receive your order information.
What we collect, and when
You can browse the whole catalogue without giving us anything. We collect personal information at exactly one point: when you place an order.
- Your title and full name
- Your mobile number, and an alternate number if you give one
- Your email address, if you give one
- Your delivery address
- Any delivery notes you add
- The note you plan to pay with, if you ask us to bring change
If the gift you are ordering supports personalisation, we also keep what you typed — a recipient name, a sender name, a gift message, engraving text or special instructions — because we need it to make the gift. A gift message may include someone else’s name; you are giving us that on their behalf.
Payment — we never see your card
The Gift Haus takes no card or bank details online, at any point. Every order is cash on delivery: you pay the rider when your gift arrives. There is no payment gateway on this website, no card form, and therefore no card number for us to store, encrypt or lose.
What your browser stores
We do not set cookies, and we do not use advertising, remarketing or cross-site tracking identifiers.
Your browser keeps two things locally, on your device:
- Your cart, so it survives a page refresh and the trip to checkout. It stays until you clear it or complete an order.
- A random one-time value used to make sure a double-tap on “Place order” cannot create two orders.
Neither is sent to anyone else, and you can clear both from your browser’s site-data settings at any time.
Who else receives your information
- Google Firebase stores our orders, runs our order and voucher functions, and hosts this website. Your order — including your name, phone number, address and any personalisation — is stored there.
- No analytics or advertising provider. We do not currently run any third-party traffic analytics on this site, and we do not use advertising or remarketing services. If that changes we will say so here.
- Our delivery riders receive what they need to deliver your gift — the name, address and phone number on the order. Whether any of this passes through a third-party courier is awaiting confirmation.
We do not sell your information, and we do not share it for advertising.
Fonts on this site are served from our own domain, so your browser does not contact a font provider when you visit.
Tracking your order
To see an order’s status you need both the Order ID and the mobile number the order was placed with. The tracking page returns only the status and the order contents — never a name or an address. A wrong number and an order that does not exist give the same answer, so the page cannot be used to find out whether someone else has ordered.
Please treat your Order ID as private. Anyone who has both it and your mobile number can see the order’s status.
How long we keep it
We keep orders for as long as we need them to run the business — to prepare and deliver your gift, to handle any problem with it, and to meet our record-keeping obligations. Our specific retention period is awaiting confirmation.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can clear your cart and the local values above from your browser yourself, at any time, without contacting us.
To make a request, contact us through the channels linked in the footer of this site. A dedicated privacy contact address is awaiting confirmation.
Children
This shop is intended for adults ordering gifts. We do not knowingly collect information from children. If you believe a child has given us their details, contact us and we will delete them.
Terms of your order
- Prices, products and offers are shown on the site and may change without notice. The price shown when you place your order is the price for that order.
- Delivery charges depend on your area. The charge, the minimum order where one applies, and the estimated timing for your area are shown before you place the order.
- We may need to cancel an order — for example if an item is unavailable, if the details given are incorrect, or in circumstances outside our control. We will contact you if that happens.
- Personalised and customised gifts are made for you specifically, so they cannot be returned once made. If something is wrong with what arrives, contact us and we will put it right.
- Product photographs are representative. Handmade items vary slightly from one to the next.
Our published answers on delivery times, refunds and cancellations are on the FAQ page and form part of these terms.
Changes to this page
We update this page when the website or the way we handle information changes. The version you are reading is the current one.